Refund policy

At The Olive Cafe Bakery, we are committed to offering our customers the highest quality products and exceptional service. We understand that there are times when you may need to request a refund, and we want to ensure that this process is clear and fair.

**Food Items:**
- **No Refunds for Consumed Food:** We do not offer refunds for any food items that have been consumed. Once a food item has been eaten, it's impossible for us to verify its condition or quality, making a refund infeasible.
- **Quality Concerns:** If you have any concerns regarding the quality or condition of the food item before consuming it, please reach out to our customer support team within 24 hours of receiving your order. We prioritize your satisfaction and will work diligently to address your concerns and resolve any issues.

**Non-Food Items:**
- **Refund Eligibility:** For non-food items, refunds are available if you are not satisfied with your purchase. Please contact our customer support team within 14 days of receiving your order for assistance.
- **Condition for Return:** To be eligible for a refund or exchange, the item must be in its original condition, unused, and in its original packaging. We reserve the right to refuse a refund or exchange if these conditions are not met.

**General Guidelines:**
- **Contacting Customer Support:** Our customer support team is dedicated to assisting you. For any refund requests or inquiries, please contact us. We are here to ensure a smooth and satisfying experience.
- **Fair and Consistent Process:** We adhere to these guidelines to ensure a fair and consistent approach to refunds. Our aim is to maintain trust and satisfaction among our customers.

We value your patronage and always strive to meet your expectations. If you have any questions or need further clarification about our refund policy, please feel free to contact us. Your satisfaction is our top priority, and we are here to help in any way we can.